Little Ballerina Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Little Ballerina Ltd
PO Box 376 Twickenham TW1 9ED United Kingdom
Phone: +44 (0)20 8404 6885
Email: info [at] littleballerina [dot] co [dot] uk
VAT number 110 0662 78
Making A PurchaseOrder on line... Choose one of our secure payment methods. We do not store your card details once your order has been despatched.
Order by post... For customers who prefer not to use a credit card online, simply complete all order and contact details in the normal way. When you are asked to select a payment method you can instead print out an order form and sent it with a cheque (made payable to 'Little Ballerina')
Call us.... You can call us with your card details to place an order over the phone. 020 8404 6885
If ordering from overseas, please use a credit card to order online.ou will be charged in your local currency. At the checkout please select the correct postage rates for your country. If you do not see your country on that list please contact us.
Shipping And HandlingWe will send parcels by Royal Mail or courier depending on weight of consignment.
Delivery charges are based on quantity.
:PLEASE NOTE THAT WHERE VATABLE GOODS ARE BEING SHIPPED, TAX WILL BE APPLIED PRO RATA TO THE SHIPPING CHARGE.
UK delivery - 1 item £2.95
then an extra £1 for each additional item
to a maximum value of £7.95
Free delivery for orders of £200 and over
Europe delivery - 1 item £4.00
2 items £7.00
3 items £ 9.00
4 items or more £ 11.00
Rest of the World - 1 item £ 5.00
2 items £ 8.00
3 items £11.00
4 items £15.00
over 4 items call for quote
Delivery ScheduleWe aim to despatch goods within 2-3 working days
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax ChargesFor orders made from the UK or the European Union, 20 % VAT is inculded where applicable. All other orders are VAT free.
Credit Card SecurityWhen the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
GuaranteeAll Little Ballerina merchandise is guaranteed. If you are not entirely satisfied you may return your goods within 14 days for a complete refund. If you need to exchange an item (eg. for a different size) once you have returned your goods a replacement will be sent out with no extra postage to pay.
Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)20 8404 6885 (International +44 +44 (0)20 8404 6885) or fax us on or write to us at PO Box 376 Twickenham TW1 9ED United Kingdom
Little Ballerina Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Returns PolicyIf you are not entirely satisfied with your goods, you may return then for a full refund. Please remember to obtain proof of postage when sending back goods.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm